Terms of Use & Service

Acceptance of terms

By accessing our websites, submitting a form, creating an account, requesting digital access, or making a purchase, you agree to these Terms. If you do not agree with any part of these terms, please do not use our websites or services.

You represent that you have the legal capacity to enter into this agreement. If you purchase, register, create an account, or accept these Terms on behalf of an organization, you represent that you have authority to bind that organization or to make the purchase for it, as applicable.

Services and offerings

We provide digital education, memberships, subscriptions, downloads, recordings, templates, resources, pre-orders, pre-registration, and related electronically delivered services. Availability, access periods, and release timing are described on the relevant offer page or at checkout.

Purchases and payment

Purchases are completed through our forms and secure payment processing. Prices are displayed in the currency shown at checkout and may be subject to applicable taxes.

All digital purchases are final and non-refundable once purchased, except where required by applicable law. No returns, exchanges, credits, partial refunds, or change-of-mind refunds are provided. Full details are available in our Refund and Cancellation Policy.

Digital delivery and access

Digital offerings may be delivered by download link, email, account access, member portal, or another electronic method. You are responsible for providing a valid email address and maintaining access to the email account and user account used at checkout.

Pre-orders and pre-registration remain final-sale digital purchases. Delivery or access occurs on the stated release or access date, or when the offering is otherwise made available.

Recurring and fixed-term access

Cancelling an automatically renewing subscription stops future renewals only. It does not create a prorated or retroactive refund for the current paid term, except where required by applicable law. Access may continue through the end of the paid billing period, subject to account standing and these terms. Fixed-term or non-renewing access ends at the time stated at purchase.

Technical assistance

A technical download or access problem is not itself grounds for a refund. Contact us and we will reasonably assist with restoring access or providing the purchased digital item.

Educational and informational purpose

All website content, digital resources, templates, examples, programs, recordings, written materials, AI-related prompts and resources, and other digital offerings are provided for general educational, informational, and administrative-support purposes only.

They do not constitute legal, accounting, tax, financial, investment, insurance, employment or human-resources, regulatory, compliance, cybersecurity or information-technology, or other licensed or professional advice. Using our websites or purchasing or accessing digital content does not by itself create an attorney-client, accountant-client, fiduciary, consultant-client, or other professional relationship. Obtain appropriate independent professional advice where your circumstances require it.

Your responsibility and governance context

You are responsible for deciding whether any information, template, process, checklist, wording, example, recommendation, or administrative practice is suitable for your organization and circumstances. You must review and adapt materials to your own bylaws, articles, policies, governing documents, contracts, legislation, regulations, sector requirements, funder requirements, collective agreements where applicable, and other governing authority.

You and your organization remain responsible for deadlines, filings, notices, quorum, approvals, records, privacy obligations, regulatory compliance, and all decisions made or actions taken in reliance on the materials.

Information and materials may change

Website content and digital materials may be updated, corrected, expanded, reformatted, replaced, or withdrawn without notice. Examples, screenshots, interfaces, templates, module descriptions, features, resource libraries, workflows, laws, standards, third-party platforms, and administrative practices may change over time.

A screenshot, demonstration, sample, article, preview, marketing image, or earlier version may differ from the current website or offering. Minor differences in presentation, formatting, examples, interface, sequence, or supporting materials do not mean a digital offering is defective. Information reflects general practice when prepared and may not remain current or suitable for every jurisdiction or organization.

Nothing in this section excuses a failure to provide the essential digital offering purchased, or limits rights that cannot lawfully be excluded.

No warranties

To the fullest extent permitted by applicable law, our websites and digital offerings are provided on an “as is” and “as available” basis. We do not warrant that information will be complete, accurate, current, error-free, fit for a particular purpose, or suitable for every organization, or that websites, member areas, downloads, or other access methods will always be uninterrupted, secure, or error-free.

This section does not exclude statutory warranties, consumer rights, or other protections that cannot legally be excluded.

No guarantee of results

We do not guarantee any particular professional, governance, organizational, career, financial, compliance, funding, Board, employment, or operational outcome from using our content, templates, programs, memberships, resources, or other digital offerings. Results depend on circumstances and on decisions and actions outside our control.

Third-party services and links

Our websites and digital offerings may use or link to third-party payment processors, hosting or video tools, software platforms, websites, and external resources. Those third parties may have their own terms and privacy practices, and their services, content, interfaces, or availability may change.

We do not control and are not responsible for third-party content, policies, outages, changes, or actions, except to the extent responsibility cannot lawfully be excluded. Review the terms and privacy practices of third-party services you choose to use.

Events beyond our reasonable control

We are not responsible for delay, interruption, or failure caused by events beyond our reasonable control, including outages or failures involving hosting, payment processors, email, video, or software platforms; internet or telecommunications disruption; power failure; natural disaster; labour disruption; government action; public emergency; or comparable events.

Where such an event affects a service or digital offering, we will use reasonable efforts to restore or resume it when practicable. This section does not remove or limit statutory consumer rights or other rights that cannot lawfully be waived.

Accounts, access, and acceptable use

You are responsible for keeping your credentials confidential and for activity under your account. You must use our websites and digital offerings lawfully and must not engage in fraud, security abuse, unauthorized access, credential sharing, or unauthorized copying, redistribution, republication, resale, or sublicensing.

Subject to applicable law, we may suspend or terminate access where reasonably necessary to address fraud, unlawful use, unauthorized sharing or redistribution, security abuse, or a material breach of these Terms. We will not arbitrarily terminate paid access, and any action affecting paid access remains subject to applicable consumer protections and other legal rights.

Intellectual property and licence

Our websites and digital offerings, including text, graphics, logos, written materials, templates, recordings, downloads, and resources, are owned by or licensed to Indigenous Board Administrative & Governance Services and are protected by applicable intellectual-property laws. No ownership is transferred by a purchase or by access to our content.

A purchase grants only the personal, organizational, team, or other limited licence expressly stated at purchase. Unless that licence expressly permits it, you may not share credentials or copy, scrape, reproduce, modify for redistribution, publicly post, republish, resell, sublicense, or commercially exploit the content. Organization or team use is permitted only to the extent expressly included in the licence purchased.

Certificates and credentials

Where a digital learning offering includes a certificate of completion, the certificate confirms completion only. Unless expressly stated otherwise, it is not a professional designation, licence, accreditation, regulatory credential, or guarantee of competence, employment, advancement, or eligibility for a particular role.

Limitation of liability

To the fullest extent permitted by applicable law, Indigenous Board Administrative & Governance Services and its owners, officers, employees, contractors, and agents are not liable for indirect, incidental, special, exemplary, punitive, or consequential loss or damages; lost profits, revenue, business, opportunity, or data; business interruption; missed deadlines; governance or compliance outcomes; decisions made in reliance on materials; or the acts or omissions of third parties.

To the fullest extent permitted by applicable law, our aggregate liability relating to a paid offering will not exceed the amount actually paid for the specific offering giving rise to the claim. These limitations do not apply to any liability or remedy that applicable law does not permit us to limit or exclude.

Limited user indemnity

To the extent permitted by applicable law, you agree to indemnify Indigenous Board Administrative & Governance Services against reasonable third-party claims, losses, and costs arising directly from your unlawful misuse of our websites or content, unauthorized redistribution, infringement of another person’s rights caused by you, or material breach of these Terms. This obligation does not apply to the extent a claim results from our own acts or omissions or where applicable law provides otherwise.

Changes to these Terms

We may update these Terms prospectively to reflect changes in our services, practices, or legal obligations. The current version and its effective date will be posted on this page. Material changes will apply as permitted by applicable law and will not waive or reduce statutory rights that cannot lawfully be waived or reduced.

Consumer protection

Nothing in these Terms limits any rights or remedies available under applicable Canadian federal or provincial consumer-protection legislation that cannot lawfully be limited or waived.

Governing law

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein. Any disputes will be resolved in the courts of the Province of Ontario, unless otherwise required by applicable consumer-protection law.

Related policies and contact

Our Privacy Policy explains how we handle personal information, and our Refund and Cancellation Policy provides the complete final-sale, delivery, access, and cancellation terms.

Indigenous Board Administrative & Governance Services operates from the Province of Ontario, Canada. Questions may be sent to knowledge@indigenousboardgov.com.