Privacy Policy

Information we collect

We collect information you provide directly to us, such as when you complete a contact form, make a purchase, join a mailing list or waitlist, request digital access, or create an account. This may include your name, email address, phone number, organization name, job title, mailing address, and any other details you choose to share.

When you make a payment, your payment details are collected and processed by our payment processor. We do not store complete credit card or bank information on our own systems.

How we use information

We use the information we collect to:

• Respond to your inquiries and provide customer support
• Process purchases, registrations, access requests, and waitlist applications
• Deliver digital items, access information, updates, and service communications
• Manage accounts and administer access to purchased content
• Improve our website, resources, and educational offerings
• Comply with legal and administrative obligations

Sharing and subprocessors

We do not sell your personal information. We share information only with trusted service providers who help us operate the website and deliver services, such as payment processing, email delivery, cloud hosting, and database services. These providers are contractually bound to use your information only for the services they provide to us.

We may also disclose information when required by law, legal process, or to protect our rights and the safety of our users.

Some service providers may process or store personal information outside Canada. When information is processed or stored in another jurisdiction, it may be accessible to courts, law-enforcement agencies, or regulators under the laws of that jurisdiction. We use service providers appropriate to the services they perform and take reasonable contractual and administrative steps to protect personal information.

Cookies and similar technologies

We use essential cookies and similar technologies to keep you signed in, maintain your session, and enable core website features. We do not currently use third-party analytics or advertising cookies.

Data retention and deletion

We keep your information for as long as needed to provide the services you requested, maintain records of transactions, and meet legal or administrative requirements. You may contact us to request deletion of your personal information, subject to any legal obligations we must follow.

Your choices and privacy rights

You can choose not to provide certain information, though that may limit your ability to purchase or access digital offerings, request information, or use certain features. Subject to applicable law, you may request access to personal information we hold about you and ask us to correct information that is inaccurate or incomplete.

To protect personal information, we may need to verify your identity before responding to an access or correction request. We will respond within the time required by applicable law and will explain any legal reason that limits our ability to fulfil a request.

Security

We take reasonable administrative, technical, and physical measures to protect your information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

External links

Our websites and digital offerings may link to third-party websites or services. Those third parties have their own privacy practices and policies, and their handling of personal information is outside our control. Review their privacy information before providing personal information to them.

Privacy Officer, questions, and complaints

Indigenous Board Administrative & Governance Services is the legal operating entity for our public brands. Its Privacy Officer is responsible for privacy questions, access and correction requests, and complaints. Contact the Privacy Officer at knowledge@indigenousboardgov.com.

We will review and respond to privacy concerns in good faith. If you are not satisfied after giving us a reasonable opportunity to address your concern, you may contact the Office of the Privacy Commissioner of Canada or the applicable provincial privacy regulator.

Related policies

Please also review our Terms of Use & Service and Refund and Cancellation Policy.