Privacy Policy
This page is maintained by Indigenous Board Administrative & Governance Services, operating from the Province of Ontario, Canada, to answer common privacy questions about this website and our programs. It describes the information we collect, how we use it, and the choices available to you.
This policy is intended to be consistent with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Canadian provincial privacy legislation.
Information we collect
We collect information you provide directly to us, such as when you complete a contact form, register for a course, join a waitlist, request resources, or create an account. This may include your name, email address, phone number, organization name, job title, mailing address, and any other details you choose to share.
When you make a payment, your payment details are collected and processed by our payment processor. We do not store complete credit card or bank information on our own systems.
How we use information
We use the information we collect to:
- Respond to your inquiries and provide customer support
- Process course registrations, resource requests, and waitlist applications
- Deliver course materials, updates, and program communications
- Manage accounts and administer access to purchased content
- Improve our website, resources, and educational offerings
- Comply with legal and administrative obligations
Sharing and subprocessors
We do not sell your personal information. We share information only with trusted service providers who help us operate the website and deliver services, such as payment processing, email delivery, cloud hosting, and database services. These providers are contractually bound to use your information only for the services they provide to us.
We may also disclose information when required by law, legal process, or to protect our rights and the safety of our users.
Cookies and similar technologies
We use essential cookies and similar technologies to keep you signed in, maintain your session, and enable core website features. We do not currently use third-party analytics or advertising cookies.
Data retention and deletion
We keep your information for as long as needed to provide the services you requested, maintain records of transactions, and meet legal or administrative requirements. You may contact us to request deletion of your personal information, subject to any legal obligations we must follow.
Your choices
You can choose not to provide certain information, though that may limit your ability to register for courses, request resources, or use certain features. You may also update your account information or ask us to correct inaccurate information by contacting us.
Security
We take reasonable administrative, technical, and physical measures to protect your information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Contact us
If you have questions about this Privacy Policy or how we handle your information, please send us a message.
Last updated: July 31, 2026